CIO Viewpoint

IT Succors Customer Retention and Customer Life...

By Anthony Thomas, Chief Information Officer, Vodafone India

Need of the Hour: Customer Centric Build-Up of...

By Warren Neuburger, CIO & EVP Global Operations & Customer Care, PGi

Customers First-Implementing CRM the Right Way

By Shekhar Chhajer, CIO-India, Daimler South East Asia

CXO Insights

Vendors need to Understand Technology Awareness...

By Kedar Joshi , "ŽGeneral Manager - CRM at Vodafone India Services Pvt. Ltd.

Becoming A BI-(Or Analytics-) Competent...

By Zhongcai Zhang, First SVP & Chief Analytics Officer, New York Community Bancorp, Inc.

Emotional Intelligence And Customer Retention:...

By Keshav Arora, Senior Director, Global Design Studio, Brillio

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